• When we first engage with a customer, we have an informal conversation on the vehicles of interest. To get the conversation started, you can use our eValet Survey Are you looking for a BEV or PHEV? What style? How strongly do you feel about age and mileage? Do you care about color? Some customers know precisely what they want right away, others take time to decide. In all cases, we provide pictures and reports on the types of available vehicles.

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• When the customer has narrowed down the list of target vehicles, we sign a letter of intent (LOI). The LOI specifies the desired vehicle (or vehicles) and agreed-upon target price. The LOI helps guide our search, and is a sign of seriousness on both our parts. Importantly, the customer agrees to provide a $500 deposit when we find a specific suitable vehicle in the wholesale market. We agree to deliver that vehicle to the customer at the agreed-upon target price or less.

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• Auctions of various kinds dominate the wholesale market. We usually find a specific suitable vehicle within a week, the customer makes a deposit, and we attempt to acquire the vehicle. If we are successful, we then transport, inspect, recondition, certify and deliver the vehicle to the customer for the agreed-upon price or less. This usually takes two weeks or less. And we handle any post-sale DMV paperwork. The entire process from initial contact to vehicle delivery typically takes two to three weeks, although it can be shorter or longer.

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• Before we acquire a suitable vehicle, we are happy to return the deposit for any reason. For example, we are happy if the customer finds a suitable vehicle elsewhere at a dealer or at a private party. One more EV adopter and a better planet. If we acquire a vehicle and it is not as agreed, we also return the deposit. On the other hand, if the customer simply changes their mind about buying the agreed-upon vehicle after we have acquired it, we keep the deposit.