• When we first engage with you, we have an informal conversation on the vehicles of interest. To get the conversation started, you can use our eValet Survey Are you looking for a BEV or PHEV? What style? How strongly do you feel about age and mileage? Do you care about color? Some customers know precisely what they want right away, others take time to decide. In all cases, we provide pictures and reports on the types of available vehicles.

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• When you have narrowed down the list of target vehicles, we sign a letter of intent (LOI) and ask for a $500 search fee. The LOI specifies the desired vehicle (or vehicles) and agreed-upon target price. This helps guide our search. The $500 fee is a sign of seriousness on both our parts, and is fully refundable until we acquire a specific vehicle on your behalf.

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• Auctions of various kinds dominate the wholesale market. We usually find a specific suitable vehicle within two to three weeks, and we attempt to acquire the vehicle. If we are successful, we then transport, professionally inspect, professionally recondition, and deliver the vehicle to you for the agreed-upon price or less. This usually takes another two to three weeks. And we handle any post-sale DMV paperwork. The entire process from initial contact to vehicle delivery typically takes three to six weeks, although it can be shorter or longer.

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• Before we acquire a vehicle, we are happy to return the search fee for any reason. For example, we are happy if you find a suitable vehicle elsewhere at a dealer or at a private party. One more EV adopter and a better planet. If we acquire a vehicle and it is not as agreed, we also return the fee. On the other hand, if you simply change your mind about buying the agreed-upon vehicle after we have acquired it, we keep the fee.

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• There are pros and cons to our process. On the plus side, we give you access to a very broad range of vehicles in the wholesale market. We do the searching for you, and you don't have to visit or work with a traditional dealer. We provide a great deal of detailed information - pictures and report - on our vehicles, more than you would typically get from a traditional dealer. And our vehicles are professionally inspected, professionally reconditioned and delivered. On the minus side, the process does take longer than buying a car from a traditional dealer. And you don't get to physically inspect and test drive candidate vehicles. That is why we very strongly encourage you to test drive a comparable vehicle elsewhere.